Privacy Policy
Better Insurance Network is a trading name of Better Business Networks Ltd (registered in England & Wales, company number 13102405), 16 Shrewsbury Road, Redhill, England, RH1 6BH. We are the controller of your personal data.
This privacy policy tells you what to expect us to do with your personal information when you use our website, become a member, attend or buy tickets for our events, or get in touch with us.
Contents
- Contact details
- What information we collect, use, and why
- Lawful bases and your data protection rights
- Who we share your information with
- International data transfers
- Where we get personal information from
- How long we keep information
- Cookies and consent
- How to complain
Contact details
Email: contact@betterinsurancenetwork.com
If you have any questions about this policy or want to exercise your data protection rights, please contact us using the details above.
What information we collect, use, and why
We collect and use personal information for the purposes below. (Card payment details are not included here because they never reach us — they are entered directly into our payment provider’s secure fields; see Who we share your information with.)
To create and operate your account
- Names and contact details (email address)
- Account and login information (username, securely hashed password)
- Information used to keep your account secure (e.g. email-verification and password-reset tokens)
To process and manage membership applications
- Names and contact details
- Company name and job title
- The membership tier applied for
- The information you give us in your application (your reason for joining, and how you heard about us)
To sell event tickets and manage your bookings
- Billing name and email address
- The name and email address of each attendee on a booking
- Your order and ticket history (what you bought, amounts, any discount code used)
- Payment references from our payment provider (used to reconcile and refund payments — these are not card details)
To respond to your enquiries, complaints or requests
- Names and contact details
- The content of your message and our correspondence with you
For marketing, analytics and to improve our website (where you consent)
- Website usage information and cookie/analytics data (e.g. pages visited)
- Marketing preferences
- Records of your consent
- IP address
To meet our legal and financial obligations
- Transaction and order records we are required to keep
Lawful bases and your data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. The lawful basis we rely on can affect your rights, which are summarised below.
Our lawful bases are:
- Creating and operating your account, processing membership applications, and selling event tickets — Contract: we need this information to enter into or carry out our agreement with you.
- Responding to enquiries, complaints and requests, and keeping our website and accounts secure — Legitimate interests: to deal with what you’ve asked us about and to protect our service and users.
- Marketing, analytics and non-essential cookies — Consent: we only do this where you have agreed, and you can withdraw your consent at any time.
- Meeting legal and financial obligations (e.g. retaining transaction records) — Legal obligation.
Your data protection rights
- Your right of access — You have the right to ask us for copies of your personal information.
- Your right to rectification — You have the right to ask us to correct personal information you think is inaccurate or incomplete.
- Your right to erasure — You have the right to ask us to delete your personal information.
- Your right to restriction of processing — You have the right to ask us to limit how we use your personal information.
- Your right to object to processing — You have the right to object to the processing of your personal data.
- Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent — Where we rely on consent, you have the right to withdraw it at any time.
You can find out more about your rights and the exemptions that may apply on the ICO’s website. If you make a request, we must respond without undue delay and within one month. To make a request, please contact us using the details above.
Who we share your information with
We use trusted third-party service providers (“processors”) to run our website and services. They only process your data on our instructions. We do not sell your personal information.
- Stripe — processes card payments for event tickets. Your card details go directly to Stripe; we never see or store them.
- HubSpot — provides our marketing and analytics tools (only active where you have consented to analytics/marketing cookies).
- Postmark — delivers our transactional emails (such as account verification, password resets and order confirmations) and contact-form messages.
- GoDaddy — hosts our website and database.
- Cloudflare — provides the content-delivery and security layer in front of our website.
We may also share information where we are legally required to do so.
International data transfers
Some of our providers process data outside the UK.
- Stripe and Postmark may process data in the United States.
- HubSpot processes our data on its EU-based infrastructure.
Where personal information is transferred outside the UK, we rely on appropriate safeguards (such as the UK International Data Transfer Agreement or Standard Contractual Clauses) to protect it. Each of these providers publishes the safeguards it uses.
Where we get personal information from
- Directly from you.
How long we keep information
We keep your personal information only for as long as we need it. The periods below apply unless we are required to keep information longer to meet a legal obligation.
| Information | How long we keep it |
|---|---|
| Event ticket orders and related financial records | 6 years after the end of the relevant tax year |
| Member accounts and profile information | For the duration of your membership, plus 24 months after it ends or after your last activity |
| Free (non-member) accounts | 24 months after your last sign-in, then deleted or anonymised |
| Membership applications that are declined or withdrawn | 12 months, then deleted |
| Enquiry and contact-form messages | 24 months, then deleted |
| Marketing and analytics data | Until you withdraw consent, or 24 months of no engagement |
| Server and security logs | In line with our hosting and security providers’ standard periods |
For more information about how long we keep your information, or the criteria we use to decide, please contact us using the details above.
Cookies and consent
Our website uses cookies and similar technologies. Strictly necessary cookies are always active so the site works. Analytics and marketing cookies are only set after you agree via our cookie banner. You can change your choice at any time using the “Cookie preferences” link in the website footer, or through your browser settings.
Cookie durations set by third parties are controlled by those providers and may change; the figures below are indicative.
Strictly necessary cookies — always active
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
bin_consent | Better Insurance Network | Remembers your cookie choices so we don’t ask again | 365 days |
bin_app_flash | Better Insurance Network | Carries a one-time confirmation message during registration | 5 minutes |
wordpress_logged_in_*, wordpress_sec_* | WordPress | Keeps you signed in and secures your session | Session (up to ~14 days with “remember me”) |
wp-settings-* | WordPress | Remembers display preferences for signed-in users | ~1 year |
wordpress_test_cookie | WordPress | Checks your browser accepts cookies | Session |
__stripe_mid, __stripe_sid | Stripe | Helps prevent payment fraud; set only when you reach checkout | ~1 year / ~30 minutes |
Analytics and marketing cookies — only after you consent
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
__hstc, hubspotutk, __hssc, __hssrc | HubSpot | Recognises returning visitors and measures site usage and campaigns | ~6 months / 30 minutes / session |
Embedded content
Some pages include content from other services, which may set their own cookies when that content is present:
- Spotify (podcast players) and Vimeo / YouTube (videos) set their own cookies when you view that content.
- Google Fonts and Font Awesome don’t set cookies but receive your IP address in order to deliver fonts and icons to your browser.
To manage cookies you can use our cookie banner, the “Cookie preferences” footer link, or your browser’s settings (which let you block or delete cookies).
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Changes to this policy
We may update this policy from time to time. When we do, we will revise the date below.
Last updated: 3 July, 2026.